Company Description
LIVE TELCO is a telecom provider specialized in connecting enterprises and telecom operators around the world, especially in Middle East & Africa. We provide wholesale capacity below market prices by engaging in complex multi swaps and balance of trade. We help enterprises connecting rapidly in difficult locations
We also work with Tier 1 operators for large and complex projects and lead complex sales engagements with customers by locking down a scope, a business case, and a transformation strategy until deal closure.
Role Description
This is a full-time remote role for a Telecom Technical Manager with a strong technical and commercial background taking END to END responsibility for :
- Pre-sales activities
- Post Sales activities
- Internal systems setup
- Onboard Telecom operators / vendors
1 – Pre-Sales
- Understand the customer challenges and create a requirement
- Convert this requirement into a conceptual technical solution
- Start preparing the technical proposal in partnership with partners, vendors and customer
- Produce the BOQ, Technical engagement, Operational and customer support
- Define KPIs, SLAs, Pricing model, deployment plan, migration plan, operational plan and support plan
- Negotiate directly with the client and supplier the terms and support until deal closure
- Produce marketing collaterals that can be reused
- PM deployment
2 – Post Sales
- Define the post sales engagement model, mainly SLAs, NOC model, interventional models and remain close to the client for any operational issues
3 – Internal Systems setup
- Implement an open source OSS/BSS – NMS that will allow us to monitor and manage links (MPLS / Internet / VSAT), with reports given to the customer
- Create a portal that will allow customer to access their metrics and other information (Invoices / CRM)
4 – Onboard Telecom Operators / Vendors
- Find new operators globally, negotiate last mile price
- Review contractual, commercial and technical documentation and give feedback
- Agree on a NOC to NOC arrangement and potentially an NNI
- Agree on SLAs that will be then standardized across our offering
- Onboard on the NMS the new supplier
Qualifications
- Telecom Engineer
- Strong Telecom Technical expertise and experience with large Telecom operators
- Strong technical skills : VSAT / MPLS / DIA / SD-WAN / HUB-REMOTE solutions / HYBRID networks / SIP / OPERATOR CONNECT / LORA-WAN / IoT / Cyber Security
- Experience with NMS and supplier onboarding
- Knowledge of the main vendors : CISCO / FORTINET / VELO CLOUD / TEAMS / etc.
- Experience in creating network designs, topologies,
- knowledge with great Sales and Marketing acumen
- Strong analytical skills, particularly in data analysis, to generate insights and develop templates and marketing campaigns
- Experience in providing management consulting and deliver high quality documents
- Excellent communication skills across different mediums, including face-to-face communication, presentations, and written reports
- Understanding of finance and financial analysis to support business cases and deal structuring
- Ability to work collaboratively with cross-functional teams and across different levels in an organization
- Experience in the telecom or technology industry is required
